Terms & Conditions

ALICE HENDERSON LIMITED (Trading as THE CARADOC) and references to “we”, “us” & “our” shall be deemed to be references to ALICE HENDERSON LIMITED References to “you” & “your” shall be deemed to be references to a person visiting, opening an account on, opting in/out of our mailing list through or placing an order on this website.

General

By accessing this website, registering your details with us or placing an order you will be deemed to have read, understood and agreed to these Terms & Conditions. If you are unhappy in any way with any of these terms, before registering your details or placing an order, you should contact us by email at hello@thecaradoc.com. Your contract for the purchase of goods made through this website www.thecaradoc.com is with ALICE HENDERSON LIMITED and you confirm that all goods ordered by you are not intended for resale and are for your own private and domestic use only. You warrant that all details you provide to www.thecaradoc.com for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects. You agree that this email can be used as a method of communicating with you. During the registration process, you must enter a valid email address, a user name and choose a password. You are responsible for all actions taken under that username and password.

Placing an Order

By placing an order via this website you are making an offer to ALICE HENDERSON LIMITED to purchase the goods detailed in your order on the terms described in your order. Once you have placed an order we will send you a confirmation that your order has been received but this is not a confirmation that your offer to purchase the goods detailed in your order has been accepted. A contract between you and ALICE HENDERSON LIMITED for the sale of our products will only exist once an order has been accepted, processed and dispatched to you. Prices and availability of goods are subject to change without notice. All prices include sales tax. A delivery charge will be added to your order where appropriate.

Your Right to Cancel

You may cancel your order (once accepted by us) for any reason up to the point of dispatch. If you do cancel the contract within this time, any payments made by you will be refunded to you in full within 30 days.

Guarantee

We endeavor to display through this website all items in our current range. However, due to the exclusive nature of our products an item may become out of stock. On rare occasions, the availability of a product may be misrepresented on the website. When we process your order, we will inform you by email if any products you order turn out to be unavailable. You will be notified of this by email and where possible we will suggest an alternative or may be able to make-to-order. All dates quoted for delivery are estimated delivery dates only and may be subject to change and we can accept no liability for any loss or damage (whether direct or indirect) for delivery at any time other than the estimated date for delivery. We aim to dispatch all orders based on your order payment. If any item cannot be delivered within this time we will inform you of the reason for delay, along with a proposed delivery date.

Delivery

Goods will be sent to the address given by you in your order. If your delivery address is outside the United Kingdom, your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. You will be responsible for any additional charges for customs clearance. Customs policies vary widely from country to country. We recommend you contact your local customs office for further information on how this might affect you and your order.

Delivery Options

We are committed to sending your orders anywhere in the world and will do our utmost to ensure that we do this in the quickest, safest and most cost effective manner at all times. Our delivery options are as follows.

UK

  1. All UK orders are dispatched by Doddle
  2. Standard UK delivery (3-5 days) cost is £5.00

International

  1. All International orders will be dispatched by courier and details will be notified in the confirmation of dispatch email.
  2. Please contact us by email for quotes for all international orders hello@thecaradoc.com
  3. International orders will be sent DDU (Delivery Duty Unpaid), thus you will be liable for payment of all relevant import taxes and duties
  4. Payment of these may be necessary to release your order from customs on arrival
  5. The customer will be responsible for providing information requested by customs authorities to enable clearance of customs processes.
  6. We advise that tax and duties may not be refundable to NON-EU customers wishing to return items

Returns

You can request to return a new, unworn product that is still in all the original packaging by emailing hello@thecardoc.com. You may make a request to return such product within 7 days of receipt of the product for any reason. Please note, any made-to-order items made to your exact measurements are non refundable. Refunds are processed immediately once we are in receipt of your returned items however please allow 14 days for the funds to be credited back into your account. If you are returning products please remember they are your responsibility as a customer until they reach us. For your own protection we recommend that you send any returns using a delivery service that insures you for the value of the goods. We do not pay for return postage this will be at your cost.

Public Forums & User Submissions

ALICE HENDERSON LIMITED is not responsible for any material you may submit to any public areas on this website (including blogs, bulletin boards, hosted pages, chat rooms or any other public area). We do not endorse, approve or review any material submitted to any public areas (whether submitted by you or any other user). ALICE HENDERSON LIMITED reserves the right to remove any material submitted or posted by you in any of the public areas on this website, without notice to you, if we become aware and determine that, in our sole and absolute discretion, you are or there is a likelihood that you may, including but not limited to;

  1. Defame, abuse, harass, stalk, threaten or otherwise violate the rights of another user of the website or any third party
  2. Post, publish, distribute or otherwise disseminate any defamatory, obscene, indecent or unlawful material or information,
  3. Upload or post files that contain viruses, corrupted files or any other similar software or programs that may damage the operation of ALICE HENDERSON LIMITED or a third party’s computer system or network,
  4. Violate any trademark, copyright, other applicable United Kingdom or international law or intellectual property rights of ALICE HENDERSON LIMITED or any other third party,
  5. Submit content containing marketing or other promotional material, which is intended to solicit business.

By accessing this website you agree not to use this website to send or post any message or material that is defamatory, abusive, harassing, threatening, obscene, indecent, unlawful, harmful, vulgar, sexually orientated, racially offensive, profane, pornographic, or violates any applicable law and you hereby indemnify ALICE HENDERSON LIMITED against any loss, liability, damage or expense of whatever nature that ALICE HENDERSON LIMITED or any third party may suffer which is caused by or attributable to, whether directly or indirectly, your use of this website to send or post such messages or material.

Liability

We reserve the right to change information, prices, specifications and descriptions of listed goods, products and services. We may modify any these terms and conditions, policies or notices at any time by posting the new terms and conditions, policies or notices (the “current version”) on this website. You acknowledge that by visiting our website from time to time you shall become bound to the current version and that you are responsible for reviewing the then current version each time you visit our site.

ALICE HENDERSON LIMITED does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation.

To the fullest extent permitted by law and except as provided above, neither ALICE HENDERSON LIMITED nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of ALICE HENDERSON LIMITED or any of its members, agents, directors, employees or otherwise) for any indirect, special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of products or their use or resale by you.

While ALICE HENDERSON LIMITED uses reasonable endeavors to ensure that the information on this website is accurate and up to date, we do not give any warranty as to its accuracy or completeness and ALICE HENDERSON LIMITED will not be responsible for any errors or omissions or for the results arising from the use of such information. Similarly we do not give any warranty regarding your personal information or material & information transmitted through our site. ALICE HENDERSON LIMITED has taken every care to ensure that the description and specification of our products shown on this website are correct. However, descriptions and specifications of products on this website are not intended to be binding and are intended only to give a general description of our products. In addition, while the colour reproduction of our products is a close representation, we cannot accept any responsibility for any variation in colour caused by the differences in browser software.

Whilst ALICE HENDERSON LIMITED takes all reasonable steps to ensure a fast a reliable service, we do not guarantee that your use of this website will be interruption or error free and we will not be responsible for any disruption, loss or corruption of any material in transit, or loss or corruption of material or data when downloaded onto any computer system.

ALICE HENDERSON LIMITED will not be responsible nor liable for your use of any other websites which you may access via links within this website. ALICE HENDERSON LIMITED does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with ALICE HENDERSON LIMITED. You agree that you will not create any hypertext links from any website controlled by you or otherwise to this website without the express permission of ALICE HENDERSON LIMITED. Please email us at hello@thecaradoc.com if you would like to link to this website or you would like us to consider a link to your website.

The entire liability of ALICE HENDERSON LIMITED under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

ALICE HENDERSON LIMITED will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of our obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond our reasonable control.

ALICE HENDERSON LIMITED may assign or transfer any of our rights or sub-contract any of our obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub-contract any of your obligations under these terms and conditions except with the specific written permission of ALICE HENDERSON LIMITED. No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Right of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

Copyright & Trademark

The contents of the pages of this website (including all designs, pictures, photographs, written text and any other materials) are the copyright trademark or registered trademark of ALICE HENDERSON LIMITED or our content or technology providers or their respective owners. All rights reserved. You may not copy, download, store, modify, distribute, broadcast, show or play in public, reproduce or incorporate into any other work part or all of the material available on this website in any form without the prior written permission of ALICE HENDERSON LIMITED; except that you may;

Download, copy or print (one copy only) extracts of the material on this website for the sole purpose of using this website in good faith for domestic purposes or for placing an order with ALICE HENDERSON LIMITED,

Download, copy or print (one copy only) the material on this website for the purpose of sending to individual third parties for their personal information provided you seek no commercial benefit or advantage from so doing and that you acknowledge ALICE HENDERSON LIMITED as the source of the material and that you inform the third party that these terms and conditions apply to them and that they must comply with them.

Law & Territory

These Terms & Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English courts. This does not affect your non-excludable statutory rights. This website and our Terms and Conditions have been designed for use within the United Kingdom and under United Kingdom law. Whilst ALICE HENDERSON LIMITED are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the United Kingdom complies with any applicable non-United Kingdom laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.

Promotions and Discounts

Discounts are issued in the form of either ‘£ savings’ or a ‘percentage off’ and are offered to customers via promotional emails, advertisements, on-site banners or 3rd party communications. There is no cash alternative and all terms and conditions are non-negotiable. Unless otherwise stated, discounts are only applicable to full price items (sale and clearance items are not included).

ALICE HENDERSON LIMITED reserves the right to cancel or change any promotion / discount without notice, at any time. All promotions will have a ‘valid until’ or ‘expiry’ date. Please refer to the original promotion source and / or Terms and Conditions for this information. Promotional codes cannot be used in conjunction with any other offer. Promotional codes may be valid for one transaction per person / account. Please refer to the original promotion source and / or Terms and Conditions for this information. Promotional codes cannot be applied retrospectively to orders already received.